30-Day No-Reason Returns

30-Day No-Reason Returns

Changed your mind, ordered the wrong part or no longer need an item? You may request a return within 30 calendar days after delivery without providing a reason. Items must meet the condition and return-process requirements below.

Check the Part Before Installation

Compare the complete part number, pool equipment manufacturer and model, dimensions, connections, mounting points, included components and product notes before installation. Keep the original packaging, labels and accessories while checking the part.

Installation, use after delivery, modification, fluid contamination, missing components or damage after delivery can affect return eligibility.

Return Conditions

Submit your request within 30 calendar days after delivery. Eligible items must be:

• Unused, uninstalled and unmodified after delivery
• Complete and in the condition received
• Returned with the original packaging, labels, hardware, manuals and accessories when supplied
• Securely packed to prevent damage in transit

Restrictions disclosed for a particular product before purchase may affect eligibility where permitted by law. A return request is approved only after return instructions have been issued. A reason is not required for a change-of-mind return.

No Restocking Fee

PoolSupplyMart does not charge a restocking fee for approved returns.

How to Request a Return

1. Email service@poolsupplymart.com with your order number, checkout email and SKU or part number. You do not need to give a reason for a change-of-mind return.
2. If the item is incorrect, damaged, incomplete or visibly defective, include photographs so we can review the issue.
3. Wait for approval, the correct return destination and packing or shipping instructions.
4. Pack the approved item securely. Keep the shipping receipt and tracking number until the return is resolved.

Do not send an item to the address on the original shipping label unless the return instructions specifically direct you there. Items sent without instructions or to the wrong destination can delay processing.

Incorrect, Damaged or Incomplete Deliveries

Contact us promptly and retain the item and packaging. We will review the order and photographs and provide appropriate replacement, refund or approved return instructions.

Inspection and Refunds

Returned items are inspected after arrival. Approved refunds are issued to the original payment method. The time for the refund to appear depends on the payment provider.

Exchanges

A different part may require a new order after the original return is approved. Contact us before ordering a replacement if the part number or pool equipment application is unclear.

Consumer Rights

Nothing on this page limits a warranty, remedy or consumer right that cannot legally be excluded. Requirements may vary by location.